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      TARIFF OPTIMISATION

    Woman going over bills with laptop computer

    Challenges

    The UK water industry has an unenviable yet much deserved reputation for a high propensity of billing errors due to a combination of badly maintained records, antiquated billing systems and poor customer service standards that firmly places the onus of safeguarding bill accuracy in the hands of the customer. Our experience shows that most customers are being overcharged to some extent, however, many organisations simply do not have the resources to spend time scrutinising their costs to the required level due to core business pressures.
    • Solutions

      • Validation of each invoice line item
      • Verification of rates used against supplier pricing
      • Validation of charges against site infrastructure
      • Query management
      • Negotiation of refunds and compensation payments
      • Savings assessment
    • Value Proposition

      • Detailed tariff management process that ensures charging policies and tariffs are applied fairly and appropriately for the services provided
      • Trust our ability to find what others have missed
      • Typically paid on results – no win no fee
      • Explanation of charges helps you better understand your costs and ongoing obligations
    • Differentiation

      • Onsite inspections open up opportunities that cannot be checked from the comfort of your PC
      • Full UK geographic coverage means that we are able to visit even the most remote locations
      • Long-standing relationships with the water companies give us access to the right person to deal with your query
      • Focussed on every opportunity no matter how small and do not simply target low-hanging fruit
      • Robust and trusted query process ensures that our claims are suitably processed by the suppliers – no speculative claims
      • Proven track record of challenging supplier policy to achieve the right result for your business

    Benefits

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      Reduces ongoing costs and returns lost money to your business
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      Gives assurance that your costs are fully optimised and your portfolio error free
    • Market Analyze business charts on LCD screen, pointing with pen at the graph
      Gives you better insight into your cost drivers