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Technical FAQs
What is the contact information for the Schneider Electric Leesport DBS products?
Issue: What is the number to get in contact with customer service and tech support for DBS units? Product Line: All DBS Environment: All models Cause:...
What are the replacement fan part numbers for ATV212 drives?
Issue: What are the replacement fan kit part numbers for the ATV212 drives? Product line: ATV21, ATV212, Altivar 212, ATV212 S-Flex Environment: all...
Can I convert an XBTL1000 application (XBTF terminal) to Vijeo Designer (XBTGT/GK terminal)?
We have a Services & Projects offer making it easy to migrate XBTL 1000 applications created on XBTF terminals to Vijeo Designer applications for...
What is the telephone number for the Schneider Electric Industrial Repair Services?
Issue: How to contact the service and repair group Product Line: All Schneider Electric Products. Resolution: The contact information for repair is;...
Can an ATV61 drive in an enclosed system be replaced by a process drive?
Issue: Can an ATV61 drive in an enclosed system be replaced by a process drive? Product line: ATV600 series Altivar process drive. Environment:...
What would case the trip LED to flash on an ATS22 Softstart?
Issue: What would case the trip LED to flash on an ATS22 Softstart? Product Line: ALTISTART 22, ATS22 Environment: All Cause: N/A Resolution: Trip...
Can the old withdrawable M type breaker be replaced by the new NW drawout breakers?
The withdrawable NW breakers can be retro fitted into the old Masterpact M chassis. However this is only available via the Service Department please...
Video: How to check the input and output diodes on ATV61/71 drives
Issue: How do you check the input diodes and output IGBTs on ATV61/71 drives? Product line: Altivar 61 & Altivar 71 Environment: All models, all serial...
What is the part number for the replacement door catch for the MGAN or MGBN range of Isobar distribution boards.
The replacement sliding type door catch suitable for the Isobar MGAN and MGBN range of Isobar distribution boards, enclosures and extension boxes...
Is it possible to copy the program out of an LMC20 motion controller?
Yes, it is possible to copy the program out of an LMC20 motion controller. There can be instances in which an LMC20 needs to be replaced and the program...