Browse FAQs

ATV61 or ATV71 drive will not recognize the VW3A3320 card or faults when installed.

Published date: 26 July 2019

Issue: 
ATV61 or ATV71 faults after installing the VW3A3320 card 
 
Product Line: 
ATV61 and ATV71 drives.
 
Environment:
 
All
 
Cause: 
Outdated firmware
 
Resolution:
Most likely an old firmware version in the drive.
Per the VW3A3320 manual: The EtheNet/IP Card (catalog number VW3A3320) is used to connect an Altivar 61/71 drive to an Ethernet network using the Ethernet protocol.  This communication option card is fully supported with the version V5.7 and above of the Altivar 61 firmware and with the version 5.8 and above of Altivar 71 firmware.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.