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What caused Vijeo-Designer Web Gate error: "Application Has Halted, An invalid RAM section was found in the image file, IVM : loadimage.cpp : line 747..."?

Published date: 05 July 2019

Issue: 
What caused Vijeo-Designer Web Gate error: "Application Has Halted, An invalid RAM section was found in the image file, IVM : loadimage.cpp : line 747..."

Product Line:
Web Gate, Vijeo Designer


Resolution:
This error usually caused by Kaspersky Internet Security software. Kaspersky is stripping the image files from the Magelis. To resolve the issue, Kaspersky needs to be disabled and Web Gate cache files deleted. 
Below are the paths to the cache files. Please delete all the files/folders under the following path:

For Windows XP Pro:
C:\Documents and Settings\<login name>\Application Data\Vijeo-Runtime\Targets\

For Windows Vista and Windows 7:
C:\Users\<Username>\AppData\Roaming\Vijeo-Runtime\Targets\

Once you have deleted, launch Internet Explorer and connect to Web Gate.



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