Schneider Electric Support: Frequently asked questions
This page contains a list of frequently asked questions, please view the list of contents below and click the links to be taken directly to the relevant part of this page.
- Q. How to contact us?
- Q. How to obtain technical support?
- Q. How to place your orders?
- Q. Our service level agreement?
- Q. Collection of goods
- Q. Who do I contact if I have problems with my order?
- Q. Where can I find catalogue information?
- Q. Where can I purchase Schneider Electric Products?
How to contact us
You can contact us using the following methods:
E-mail:
Please click on submit an enquiry through the online contact us form
Fax:
National Customer Care Centre 0870 608 8 606
Phone:
National Customer Care Centre 0870 608 8 608 – normal business hours 08.00 to 17.00hrs Monday to Thursday & 08.00 to 16.30hrs on Friday’s (If you have an account number please make sure you have it to hand).
How to obtain technical support?
Please submit an enquiry through the online contact us form.
Alternatively call the National Customer Care Centre on 0870 608 8 608. For out of hours emergency technical support please contact 01256 305292. Please note that customers not holding Telecare and Telecare plus accounts will be charged for this service.
How to place your orders?
There are four options available to place your order:
Orders can be sent via fax:
To the National Customer Care Centre on 0870 608 8 606.
Express orders
Call the National Customer Care Centre number on 0870 608 8 608.
Online
Using your MySchneider Account. To set up an account contact the Customer Care Centre on 0870 608 8 608 or contact your local Schneider Electric Merchandiser.
Via EDI:
To set up an account contact the Customer Care Centre on 0870 608 8 608.
Our service level agreement
Standard orders:
2 day delivery or twice weekly for authorised distributors. Cut off time for dispatch (our works) the next day - 12 noon.
Express orders via telephone for next day delivery before 17.00hrs:
Charged at a rate of £21.00 for the first 25kg’s and then 45 pence for each additional Kilo. Cut-off time 16.30hrs.
Premium Express next day delivery before noon:
Charged at a rate of £30 for the first 25kgs and then 45pence for each additional Kilo. Cut off time 16.30hrs.
Premium Express next day before 10.30am:
Charged at a rate of £45.00 for the first 25kgs and then 45pence for each additional Kilo. Cut off time 16.30hrs.
For same day delivery quote
Please contact 0870 608 8 608
Pack service offer
A once a fortnight service that enables you to earn extra rebate for ordering pack qty’s of fast moving items. Please note that pack service orders are non returnable.
Collection of goods
By prior agreement for emergency replacements only.
For details on other delivery methods please see our service level agreement above.
Who do I contact if I have problems with my order?
If you have a query when you have received your order
Please contact our Concerns team on 0870 608 8 607.
Where can I find catalogue information?
Catalogues can be downloaded from our website.
If you require a hard copy or a PDF version you can either use our online contact us form or call the National Customer Care Centre on 0870 608 8 608.
Where can I purchase Schneider Electric products?
You can purchase Schneider Electric products
from any Distributor from the Distributor list on our website.
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