Prevent

With over 100 years of experience in manufacturing medium and low voltage switchgear, we strongly believe that maintaining your installation’s equipment is critical to the efficient running of your business and the overall success of your organisation.

Our Prevent range of electrical distribution support contracts brings structure to your planned maintenance and gives peace of mind during the times when you need it most; when you are challenged with an unexpected situation. Components of the offer include;

• 24/7 expert telephone support
• Agreed response time to site for any emergency corrective maintenance requirements
• On-line secure access to a register of your main electrical assets and their maintenance records
• Preventative manufacturer maintenance, both intrusive and non-intrusive, in accordance with IEC standards
• Availability of critical spares

• The ability to talk to the Manufacturers Engineers when you need it most, 24/7, 365
• The potential to respond to breakdown situations by having competent engineers on site within an agreed timescale, reducing consequential downtime losses
• The ability to view the status of your installation thanks to exclusive expert tools
• Enhance the level of performance of your installation by adopting a structured preventative maintenance program, both intrusive and non intrusive, stretching the lifecycle of your electrical assets
• Help with compliance to current legislation
• Fit for purpose components available where and when you need them, with no delays
• A flexible budget control package to meet your needs
• Protect your original electrical distribution investment

Hotline

• 24/7, 365 telephone support. We’ll provide you with a dedicated phone number for a guaranteed call back, typically within 15 minutes

Emergency On site Support 

• Our packages incorporate a variable response to site, tailored to your exact requirements
• You can choose from the following three options: Next Working Day - call by 2pm, get an engineer on-site in the morning of the next working day; Next Day - includes weekends and bank holidays; Same Day - 4 hour response.

Asset On-Line 

• All the data about your electrical network will be securely available for you, online at the touch of a button. It allows you to effectively track and manage your assets and maintenance schedules and shows completed maintenance deployments, serial numbers, type, make and model of your electrical infrastructure

Preventive Maintenance – Assure (non–intrusive) & Attest (Intrusive)

• Complimenting our Attest visit, an intrusive maintenance deployment, our non intrusive Assure visit incorporates the latest technology, reducing the requirement for site downtime. Diagnostic reports from both offers can help you to predict and prevent electrical failure, extending the life of your installation

Critical Spares 

• Whether it is on-site or off-site, if you have an emergency it’s reassuring to know that critical spare parts are available to you without having to worry about sourcing or long lead times for delivery