Secure

If your automation system was to fail, the consequences could be very expensive and time-consuming to you, not to mention the impact it could have on any customer commitments. The hourly rate for outages varies across industries, but the costs quickly make significant inroads into your profits.

Our Secure range of automation support contracts can work to minimise the risk of unplanned outages, together with the service support and technical expertise that you’d expect from one of the world’s leading automation equipment manufacturers. You’ll have complete peace of mind knowing that, should you be unfortunate enough to experience a failure, you’re in safe hands and will be up and running as quickly and smoothly as possible. Components of the offer include:

• 24/7 expert telephone support for increased intervention security
• Availability of Software patches, upgrades and technical papers
• Agreed response time to site for Manufacturers Engineer for any emergency corrective maintenance requirements
• On-line secure access to your maintenance records and main automation assets
• Preventative manufacturer maintenance in accordance with IEC standards both intrusive and non intrusive
• Availability of critical spares

Welcome to peace of mind

• The ability to talk to the Manufacturers Engineers when you need it most, 24/7, 365
• With the use of our dedicated on line Technical web site, you can future proof your system using Software and Hardware enhancements
• The potential to respond to breakdown situations by having competent engineers on site within an agreed timescale, reducing consequential down time losses
• The ability to view the status of your installation thanks to exclusive expert tools
• Enhance the level of performance of your installation by adopting a structured preventative maintenance program, both intrusive and non intrusive, stretching the lifecycle of your automation system
• Help with compliance to current legislation
• Fit for purpose components available where and when you need them, with no delays
• A flexible budget control package to meet your needs
• Protect your original automation investment
  

Hotline

• 24/7, 365 telephone support. We’ll provide you with a dedicated phone number for a guaranteed call back, typically within 15 minutes

Software/web support

• Our software subscription package ensures that you have access to real time product and software information, updates, technical support and downloads to ensure optimum performance and operation of your equipment. You can also use this service to search our knowledge databases and create and track your own technical cases, which are managed by our technical support engineering group

Emergency On site Support

• Our packages incorporate a variable response to site, tailored to your exact requirements. You can choose from the following three options: Next Working Day - call by 2pm, get an engineer on-site in the morning of the next working day; Next Day - includes weekends and bank holidays; Same Day - 4 hour response.

Asset On-Line

• All the data about your automation system will be securely available for you, online at the touch of a button. It allows you to effectively track and manage your assets and maintenance schedules and shows completed maintenance deployments, serial numbers, type, make and model of your components

Preventive Maintenance – Assure (non–intrusive) & Attest (Intrusive)

• Complimenting our Attest visit, an intrusive maintenance deployment, our non intrusive Assure visit incorporates the latest technology, reducing the requirement for site downtime. Diagnostic reports from both offers can help you to predict and prevent automation component failure, extending the life of your system

Critical Spares

• Whether it is on-site or off-site, if you have an emergency it’s reassuring to know that critical spare parts are available to you. There is no need to worry about sourcing and long lead times for delivery