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Power Management
                           
                           
                           

                          Lifeline Maitenance Contracts

                          Futureproof your assets with a lifeline support contract from Schneider Electric

                           
                          Lifeline
                           
                           

                          With a lifeline support contract from Schneider Electric

                          • What happens when your distribution network or monitoring system fails?
                          • What steps do you take to reinstate it?
                          • How quickly can you restore power, replace critical equipment on your network or reinstate your metering capability?
                          • How much does it cost when your network isn’t running, or when you lose the ability to manage your energy usage?

                          What’s the answer?

                          Our Lifeline range of power and energy management maintenancecontracts can help you answer all these questions, with the knowledge and experience you need to keep your organisation moving in the right direction. You’ll have complete peace of mind knowing that, should you be unfortunate enough to experience a failure, you’re in safe hands and will be up and running as quickly and smoothly as possible.

                          Partnering with us is precisely that – a collaborative team effort. When you need us, we’ll be there to support you in resolving your on site issues and concerns.

                          What can you expect from Lifeline?

                          Feature Description Bronze Silver Gold
                          Priority telephone support You will have priority telephone support access to our experienced support engineers 365/24/7 Tick Tick Tick
                          Lifeline email We will provide you with a system support email address as a means of direct priority communication Tick Tick Tick
                          Access to our knowledge base You will have access to our knowledge base though a Schneider Electric Online portal Tick Tick Tick
                          Service packs and hot fixes We will provide you with access to the latest Service Packs and Hot Fixes for your application Tick Tick Tick
                          Assigned Support Engineer / Maintenance Manager We will assign a senior technical support engineer to you. Our engineer will work with you to resolve your issues, when you assigned engineer is unavailable, your issues will be promptly handled by another member of our support team Tick Tick Tick
                          Annual Support Contract review 12 month review of your system usage Tick Tick Tick
                          Periodic Proactive System Maintenance We will use our knowledge of your system to make recommendations about system improvements and relevant maintenance Tick Tick
                          Biannual System Status Report Twice a year we will provide you with a system status report describing the overall health of your system Tick Tick
                          Remote access and troubleshooting Where you allow we will remotely connect to your system to provide you with prompt resolution for your system issues Tick Tick
                          Emergency on-site visit response time You can choose four hour or next working day, to meet the needs of your business Tick Tick
                          Routine maintenance visits We will visit your site to carry out regular routine maintenance Tick Tick
                          Replica system We build a replica of your system on our site so that we can quickly respond to your needs Tick Tick
                          Software updated We will automatically upgrade your system to the latest software release should you wish to receive it Tick Tick
                          Hardware upgrade We will offer you discounts on all hardware upgrades you may wish to install Tick Tick
                          Advice on major upgrades We will impart our considerable knowledge enabling you to benefit from the latest technological advancements in power and energy management Tick Tick
                          Training at preferential rates We will train all staff who utilise your systems at a preferential rate Tick
                          Consultancy We will assign one of our Consultants to help you get the best out of your system Tick

                          Contact us 

                            
                           
                          To know more

                          To know more 

                          Additional support

                          Contact Schneider Electric
                          For additional help or to contact us, visit customer services
                           

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