Quality certification & policy

The management of Schneider Electric follows a policy based on the concept of dynamic quality. The purpose of this policy is to ensure total satisfaction for all of our customers, shareholders and employees through the continuous development and improvement of products, services and the skills of our employees.
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Our policy of dynmaic quality is built on seven principals

Constantly listening to our customers to ensure the sustainable improvement of their satisfaction
Commitment from all levels of management and employees
Openness of communication
Systematic measurement and communication of performance
Control and improvement of processes, products and services
Recognition of exemplary actions
Sharing our quality policy with our internal and external partners

Dynamic quality is planned Specific plans are deployed through our Annual Quality Assessment and their progress is measured regularly. Dynamic quality is preventive Quality begins with specifications for product and service development enabling issues to be identified before they occur and solutions implemented to maintain continuous customer satisfaction. Dynamic quality is responsive Issues affecting satisfaction are resolved quickly and effectively Ultimately the measure of quality is Customer satisfaction

Following this path of dynamic quality also means that all Schneider Electric's UK locations, products and processes meet the rigourous standards required for ISO 9001 accreditation . For more information on the International Organisation for Standards click here, or to see copies of our UK ISO 9001 certificates please follow the links below.

More information/downloads


	Follow this link to view Schneider Electric's UK ISO 9001 quality certification accreditation/ assessments (14 x PDF's approx. 0.2Mb each)